Troubleshooting and repair

Conditions for safe use of devices

Information for people with long-term health problems or disabilities

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Their casing is made of plastic or metal, which currently has no known health risk (e.g., toxic or allergenic effects).

Technical service life of products

If the device contains a battery, its life is usually approx. 3 years.
If you find that the operating time is significantly reduced, replace the battery as soon as possible to avoid malfunction.
Have the battery replaced by a qualified service technician - contact your product dealer for information.

Possible problems with proper use

Cracks, breaks or deformation of the cabinet may cause skin injury or injury to the user's hands.
Restrictions on the use of products
Do not use the products under water or expose them to strong water jets or excessive vibration.

Maintenance

The products do not require regular technical maintenance.
Disconnect the device from the charger before cleaning. Do not use abrasives or cutting or abrasive tools for cleaning.

Decommissioning

Products do not contain harmful, toxic substances.
Their internal components, outer casings and accessories are not made of or only slowly degradable materials - they must be treated in accordance with the appropriate waste disposal procedure.

Identifying problems and possible solutions

Symptom	Possible cause	Solution
The device does not turn on or turns off immediately after turning it on.	The battery may be exhausted.	Charge the battery.
Phone calls and / or SMS communication between the device and the phone do not work.	No GSM connection.	Check the strength of the GSM connection. If the LED is solid amber, there is no connection to the service provider's network. You may be in a shaded area - change position.
	The SIM card is defective or there is a contact error.	Remove the SIM card, or clean it with a soft eraser or stylus and reinsert it. If it still does not work, have it tested by a professional (eg a mobile service provider).
Phone application services do not work.	Your device, phone or none of them have a GPS satellite and / or GSM / Wifi connection.	Check GPS, GSM and wifi connection. If the LED is solid yellow or blue, there is no satellite and / or mobile service connection. Also check the wifi connection on your phone. Look for a place that is not shaded by trees, buildings, or other landmarks, or a place where the signal strength is higher.
	Service provider system error	If you do not find a problem with the above, there may be a system error with your telephone application provider.
	APN setting error	Check the APN settings of the tracking device.
The device does not respond to SMS commands	There may be an incorrect SIM card in your device.	A card with voice call, SMS and GPRS data traffic is required for the device to work properly.
SMS mode works, but the app does not.	The device may be in sleep mode.	Check the operation of the device. For example: send an alarm SMS to the device (see Chapter 5).

Troubleshooting and warranty repair

If you can identify the error based on the above or the recommended solution does not work, contact your dealer:

Contact

Flexcom Communication Ltd. 2151 Fót, Szent Imre str. 94. HUNGARY Email: info@nyomkovetes.net Website: https://nyomkovetes.net Office 2151 Fót, Dózsa György str. 34. HUNGARY Phone: +36 1 769 1005 Mobile 1: +36 70 3333 525 Mobile 2: +36 70 3333 527 Phone service: (Monday-Thursday) 9.00–15.00

During the warranty period, if the conditions of the warranty have not been violated, the distributor will take care of the professional investigation of the cause of the failure, repair of the error or replacement of the device.

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